Join Our Team at Zeigler Ford North Riverside!

Are you ready for a fast-paced, professional career with a world-class culture and endless opportunities for development growth and career advancement? If you have a positive and contagious energy and want to be part of a fun team, then this is the career for you! We offer countless training avenues including our Guest Speaker Series when we invite professional athletes, coaches, and motivational speakers to come and speak to our team. When you join Zeigler Auto Group, you will be part of a family who is driven to succeed both personally and professionally!

Service Advisor

The goal of this position is to assist our customers with all of their service needs. That means building loyalty, trust, and creating an overall positive experience. This role is ideal for someone who is goal-oriented, has a proven track record, and is able to work in a fast-paced environment.

Duties & Responsibilities

• Schedules service appointments
• Greets customers in a timely and friendly manner while obtaining vehicle information
• Writes up customer's vehicle problems with accuracy and clarity on repair order
• Refers to service history, inspects vehicle, and recommends additional needed service
• Provides a complete and accurate written cost estimate for labor and parts
• Checks on progress of repair throughout the day
• Contacts customer regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and obtains proper authorization before any additional repairs are performed
• Maintains high customer satisfaction standards
• Outstanding communication skills
• Professional appearance and work ethic
• Great attitude with a high-energy personality
• Superior customer service skills
• 1+ years of automotive service experience required
• ADP experience a must
• High school diploma or the equivalent

Compensation & Benefits

• Compensation based on experience
• Automatic 401K
• Full Benefits Package (waiting period: 1st of the month following 50 days)

Job Type:

• Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Referral program
• Vision insurance

Supplemental Pay:

• Bonus pay
• Commission pay

Experience:

• Automotive service: 2 years (Preferred)